If you feel any of your rights may have been violated, you may initiate a formal grievance. Every effort will be made to review, investigate and resolve when possible. Patients can freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment and services.
A grievance may be written or verbalized. Send the grievance to Fleming County Hospital, PO Box 388, Flemingsburg, Kentucky 41041-0388. Verbal grievances may bbe given to any hospital employee and it will be forwarded to Administration or call our Hotline at (606) 849-5084. At any time the patient or patients' representative may contact the state agency that has licensure survey responsibility for the hospital or the Joint Commission which does health care accreditation for the hospital.
The state agency is the Kentucky Cabinet of Health Services, Division of Community Health Services, 275 East Main Street 5E-A, Frankfort, Kentucky or you can call (502) 564-2800. The Joint Commission may be contacted either by calling 1-800-994-6610, faxing to the Office of Quality Monitoring at (630) 792-5636 or by writing to the Office of Quality Monitoring, Joint Commission on Accrediatation of Healthcare Organizations, One Renaissance Boulevard, Oakbrook Terrance, Illinois 601891 or by e-mailing Complaint@jcaho.org.
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